Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
Landlords are not legally required to accept tenants with Section 8 vouchers, but some exceptions exist. Under the Fair Housing Act in Florida, it is illegal for landlords to discriminate against tenants based on factors such as race, color, national origin, religion, sex, familial status, and disability -
Are you licensed?
Yes, we are licensed by the state of Florida and comply with all relevant regulations and standards in our industry. Our commitment to operating within the legal framework ensures that we provide the highest level of service and maintain the trust and confidence of our clients. If you have any specific questions about our licensing or need further information, please don't hesitate to ask. -
Can I reach you after hours?
Yes, in case of emergencies, we are reachable after hours. We understand that unexpected situations can arise, and we're committed to providing support when it's most needed. Please don't hesitate to contact us if an urgent issue occurs, and we'll do our best to assist you promptly. -
Can you put the money directly into my account?
Yes, we can certainly arrange to deposit the money directly into your account through an ACH transfer. ACH is a secure and efficient method of electronic funds transfer that allows us to send payments directly to your bank. We strive to make the process as convenient as possible for our clients. If you have specific preferences or instructions regarding the deposit, please let us know, and we'll ensure to accommodate your request. -
Do I get to see the lease or sign it?
All lease agreements are handled online, allowing you to review the entire document at your convenience. We utilize e-signature technology, enabling you to sign the lease electronically from anywhere with an internet connection. This process ensures that everything is transparent, secure, and convenient for you. -
Do you sell real estate too?
Yes, we do provide realtor services to both buyers and sellers. Whether you're looking to purchase a new property or sell your existing one, our experienced team is here to guide you through the process. We're committed to offering personalized service, understanding your unique needs, and working diligently to achieve your real estate goals. -
How and when do I get my checks?
We issue monthly payments to our clients, and you can expect to receive your check within a maximum of 15 days after we issue the statement. This process is aligned with our commitment to timely and transparent financial transactions. If you have any questions or need further details about the payment schedule, please don't hesitate to reach out. We're here to ensure that everything is clear and convenient for you. -
How is rent collection handled?
Rent collection is handled efficiently and securely through our managed process. We offer tenants multiple payment options, including online payments, to make the process as convenient as possible. Our system ensures timely collection, tracking, and compliance with all applicable laws and regulations.
Once the rent is collected, we process the payments and provide you with a detailed statement. Your share of the rent will be paid monthly, with checks issued within a maximum of 15 days after we issue the statement.
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How long of a lease do you sign?
We believe in earning your business every month by providing premium services. That's why we offer a rolling contract that you can cancel at any time with just a 30-day written notice. This ensures that we continuously meet your expectations and allows you the freedom to choose our services on your terms.
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How much security deposit do you charge the tenant?
We usually charge a security deposit equivalent to one to two months' rent for our tenants. This deposit serves as protection against potential damages or unpaid rent, ensuring that the property is well-maintained and any financial obligations are met.
The amount is determined based on various factors, such as the property's value and the tenant's rental history. It is held in accordance with legal requirements, and at the end of the lease, provided there are no deductions for damages or other valid charges, the deposit is returned to the tenant as stipulated by law.
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How soon can you start managing my property?
We pride ourselves on our fast and efficient onboarding process. It usually takes just a few days to get everything set up and start managing your property. Our dedicated team works diligently to ensure a smooth transition, handling all necessary paperwork, inspections, and preparations to have your property ready for tenants. -
What type of properties do you manage?
We manage all types of properties, both residential and vacation homes. Whether you have a single-family residence, apartment complex, condominium, or a unique vacation rental, our experienced team is well-equipped to handle the diverse needs of various property types. -
What type of reports do I get and how often?
We believe in transparency and keeping our clients well-informed about their properties. As part of our management services, we provide monthly financial reports that include details such as rental income, expenses, maintenance activities, occupancy rates, and other relevant financial information. -
Who holds the tenant security deposit?
We hold the tenant's security deposit in an escrow account, ensuring that the funds are kept separate and secure in compliance with legal regulations. This practice provides both tenants and property owners with peace of mind, knowing that the deposit is handled with the utmost care and professionalism.